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CALL CENTER MANAGER

Job Title: CALL CENTER MANAGER
Location: Bangkok
Industry:
Salary: 50000-70000
Reference: JTH300003001359779
Contact Name: 364DB
Contact Email: 364DB@prtr.com
Job Published: April 21, 2017 17:21

Job Description

Job Description

  • Lead, manage and motivate telesales teams in order to generate sales volume.
  • Achieve monthly sales targets (outbound sales).
  • Assist agents to resolve customer problems.
  • Responsible for staff scheduling to include: work assignments /rotations, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees and shift rotations.
  • Monitor customer orders and manage exceptions in order to achieve smooth supplies and hit customer service level.
  • Communicate any new products or services to agents.

Qualification

  • Bachelor’s Degree, preferably in business studies related subject.
  • At least 3 years of experience in a leadership or supervisor level involving sales, customer services or a call center
  • Good at planning and managing tasks
  • Effective verbal and written communication skills in Thai and English.
  • Computer skills: Excel, PowerPoint, MS-Word and/or other relevant software applications including Outlook.
  • Able to work well under pressure within timelines to meet company targets.
  • Experience in setting up a call center will be a very big advantage.