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CUSTOMER SERVICE EXECUTIVE

Job Title: CUSTOMER SERVICE EXECUTIVE
Location: Ayutthaya
Industry:
Salary: 18,000 - 22,000
Reference: JTH300003001352110
Contact Name: 194DB
Contact Email: 194DB@prtr.com
Job Published: April 11, 2017 17:23

Job Description

Company Background

Our client is a leading supplier of packaging solutions and products and has operations in Thailand, Malaysia, the Philippines, Vietnam, Singapore, Australia, New Zealand and Greater China. They are now looking for a suitably qualified candidate to join them in the position of Customer Service Executive.

Job Description:

  • Monitoring day to day customer transactions.
  • Administering demand and booking plan of customers.
  • Handling and solving customers’ issues to maintain and increase customer satisfaction.
  • Supporting sales & CRM concerning data management and administration.  
  • Handling customers' transactions recording.
  • Ensuring invoice accuracy to avoid payment delays.
  • Supporting other departments when required on customer related matters.

 Qualifications:

  • Bachelor’s degree in any fields
  • Some experience in a customer services role and complaint handling function.
  • Good problem solving and negotiation skills
  • High level of patience and tolerance in handling difficult situations and customers
  • A good team player
  • Capable of writing reports and preparing presentations
  • Good interpersonal and communication skills, service orientated with a  positive attitude
  • Good computer knowledge, especially in using MS Office
  • Good command of English, both spoken and written