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ENGLISH CALL CENTRE OFFICER

Job Title: ENGLISH CALL CENTRE OFFICER
Location: Huaykwang
Industry:
Salary: 17,000 – 25,000
Reference: JTH300003001337522
Contact Name: 179DB
Contact Email: 179DB@prtr.com
Job Published: March 21, 2017 17:29

Job Description

Company Background:

Our client provides international travel emergency, medical and security assistance to customers all around the world. They are now looking for a suitably qualified candidate to join them in the position of English Call Centre Officer.

Job Description:

  • Handling all types of cases, such as complex cases, medical cases and security cases.
  • Answering incoming calls and emails.
  • Coordinating between clients, insurance companies and hospitals.
  • Interpreting policy terms and conditions.
  • Providing competent counselling.
  • Correcting and updating tasks for all cases.
  • Summarizing cases.
  • Customizing communications to customers and clients.
  • Working on shifts 5 days/week:
    • 6.00 a.m. – 3.00 p.m.
    • 2.00 p.m. – 11.00 p.m.
    • 9.00 p.m. – 7.00 a.m.

Qualifications:

  • Bachelor’s degree in any field.
  • New graduates are welcome.
  • Good communication in English.