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SYSTEM ANALYST – TECHNOLOGY SYSTEM AND SOLUTIONS PROVIDER

Job Title: SYSTEM ANALYST – TECHNOLOGY SYSTEM AND SOLUTIONS PROVIDER
Location: Jatuchak
Industry:
IT
Salary: 40000-55000
Reference: JTH300003001379086
Contact Name: 319DB
Contact Email: 319DB@prtr.com
Job Published: May 18, 2017 17:01

Job Description

Company Background:

Our customer is a leading technology system and solutions provider. To meet the market demands and challenges, they offer a wide range of products such as barcode printers, multi-function printers (MFPs) and POS systems. They are currently seeking a qualified candidate to join their technical service department as a System Analyst. 

Responsibilities:

  • Providing technical support in terms of troubleshooting, configuration information, and professional solutions to customers originating from unresolved escalated cases.
  • Ensuring all application solutions and MFPs deployed at project site are operating in optimum condition.
  • Acquiring technical knowledge on all application solutions and MFPs deployed at project site.
  • Providing direct support to customers, internal and external via incoming telephone calls or emails.
  • Responding to service, product, technical and customer relations questions, such as features and specifications on current products, parts and options.
  • Obtaining countermeasures from principle and planning for mass-application.
  • Coordinating and assigning resident engineers on issues that cannot be resolved by helpdesk support.
  • Gathering data for improvement actions.
  • Monitoring application solutions and MFP performance at project site and ensuring all failure typesare attended to with permanent countermeasures.
  • Mainly handlingan airways project - based at the office in Viphavadi Rangsit.
  • Preparing monthly service reports.

Qualifications

  • Male, Thai only, aged 25-32 years old.
  • Bachelor’s degree or above in IT, Electronics, Electrical field or a related field.
  • Specialist requirement with MCSE, MCP, CCNE or CCNA Certification.
  • Experience in printing services or application solutions is preferable.
  • Ability to troubleshoot IT network infrastructure and application solutions.
  • Good communication skills using written and spoken English and Thai.

Qualified candidates please submit your resumes stating present and expected salary & package details by click "APPLY NOW"