Our client is a leading provider of Education Tests. The company is expanding its products and services to cover the needs of customers nationwide. As part of its planned growth, our client now requires an outstanding individual for the role of Call Center Manager.
- Setting-up call the center team and workflow processes.
- Monitoring the call center team to support inbound and outbound calls from customers.
- Coaching and mentoring the call center team.
- Implementing international business strategy and action plans locally.
- Monitoring and controlling service quality.
- Bachelor’s degree or higher in Business Administration, Marketing or related fields.
- At least 5 years work experience in a call center.
- Excellent communication, negotiation and interpersonal skills.
- Excellent in English and computer proficient.
- Able to travel abroad occasionally.
- Team management skills.