Our client is a popular all-in-one transport booking app in South-East Asia, delivering on-demand transportation services by connecting more than 10 million passengers with 185,000 drivers across the region. The company is now seeking an active and service minded person to join its team as Call Center Supervisor.
- Managing the team’s performance by ensuring that departmental objectives are met.
- Monitoring, organizing and coaching the team on a day-to-day basis to achieve KPIs.
- Responding to enquiries and resolving customer complaints.
- Controlling team budget.
- Supporting the call center team.
- Coordinating with internal and external departments.
- Bachelor’s or Master’s degree.
- Minimum of 2 years supervising in a call center.
- Has appropriate call center management skills
- Fluent in English.
- Can do shift work.