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CS AND SERVICE TEAM LEADER

Job Title: CS AND SERVICE TEAM LEADER
Location: Bangkok
Industry:
Salary: 50,000 – 80,000
Reference: JTH300003001411019
Contact Name: 241DB
Contact Email: 241DB@prtr.com
Job Published: June 29, 2017 16:58

Job Description

Company Background: 

Our client is a technology provider of plant, equipment and related services for the processing of basic foods and manufacturing of high grade materials. They are a global market leader in the supply ofwheat, flour and grain handling installations, rice mills, animal feed-mills, pasta and chocolate production lines and aluminium die casting systems. The core technologies used are mechanical and thermal process engineering.

Responsibilities:

  • Leading, mentoring and supporting two CS teams, based in Bangkok and Saraburi.
  • Managing Spare Part and Service Contract Sales to ensure a healthy margin.
  • Supporting the CS Manager with any assigned tasks.
  • Developing a proactive team supporting the company’s goals and targets.
  • Managing complaints.
  • Ensuring efficient processing of Contracts, Total Care, Service and Spare Parts (quotations and sales orders).
  • Following-up appropriately and updating transactions into SAP in real time.
  • Ensuring customer satisfaction.
  • Processing all billable service work effectively and efficiently.
  • Ensuring Total Care and Contracts are managed effectively, checking that all requirements are met.
  • Providing key reporting on a monthly basis.

Qualifications: 

  • Thai national, male or female, 30-35 years old.
  • Bachelor’s degree in business administration or related field.
  • Minimum of 5 years in a front line customer service role, 2 or 3 years at supervisor level.
  • Industrial service experience.
  • Car owner with driving license.
  • Ability to travel to Saraburi province.
  • Good English skills, both writing and speaking.
  • Computer literacy, SAP knowledge is an advantage.