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CUSTOMER SERVICE COORDINATOR

Job Title: CUSTOMER SERVICE COORDINATOR
Location: Bangkok
Industry:
Reference: JTH300003001414212
Contact Name: 464DB
Contact Email: 464DB@prtr.com
Job Published: July 05, 2017 11:38

Job Description

Background: 

Our client is an Outsourcing Center for Insurance Services, such as auto insurance and health insurance. They are looking for a suitably qualified candidate to join them in the position of Customer Service Coordinator.    

Job Description:

  • Handle inbound and outbound calls to obtain customer information, including names, addresses and any other information required.
  • Contact businesses and private individuals by telephone to promote products, services and charitable causes.
  • Explain the products and services to potential customers.
  • Deliver scripted sales pitches to the customer.
  • Adjust scripted sales pitches to meet needs of specific individuals.
  • Handle customer questions and enquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service enquiries.
  • Record customer details, transactions and input information into the system.
  • Conduct customer and marketing surveys.
  • Maintain attendance in accordance with defined shift schedules.
  • Maintain the customer database by recording accurate information into the system.
  • Update job knowledge by participating in training opportunities and update information on the benefits and conditions offerings to customers on a regular basis.
  • Participate in coaching sessions provided by Supervisor.

Qualifications:

  • Male or Female, 23 - 35 years old
  • Bachelor’s degree in a related field.
  • At least 2 years experience in customer service (insurance, banking or telecoms).
  • Good verbal and written communication in English & Thai.
  • Basic computer knowledge of MS Office.
  • Be able to work on shift-roster, 5 days a week.
  • Good team worker.