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CUSTOMER SERVICE COORDINATOR (ENGLISH)

Job Title: CUSTOMER SERVICE COORDINATOR (ENGLISH)
Location: Huaykwang
Industry:
Reference: JTH300003001413222
Contact Name: 373DB
Contact Email: 373DB@prtr.com
Job Published: July 03, 2017 17:00

Job Description

Our client is an Outsourcing Associate Center for insurance services, such as auto insurance and health insurance. They are looking for a suitably qualified candidate to join them in the position Customer Service Coordinator.                                              

Job Description:

  • Handle inbound and outbound calls to obtain customer information, including name, address or any information set by the company
  • Contact businesses and private individuals by telephone to promote products, services and charitable causes
  • Explain the product or service to potential customers
  • Deliver a scripted sales pitch to the customer
  • Adjust the scripted sales pitch to meet needs of specific individuals
  • Handle customer questions or enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Record customer details, transactions and input details into the system
  • Conduct customer and marketing surveys
  • Maintain the customer database by recording accurate information into the system
  • Update job knowledge by participating in training opportunities
  • Update the benefits and conditions offerings to the customer on regular basis
  • Participate in coaching sessions provided by Supervisor

Qualification:

  • Male or Female, 23 - 35 years old
  • Bachelor’s degree in a related field
  • At least 2 years experience in customer service (insurance, banking or telecoms)
  • Good verbal and written communication in English & Thai
  • Basic computer knowledge of MS Office.
  • Be able to work on a shift-roster for 5 days a week.
  • Good team working skills