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CUSTOMER SERVICE MANAGER (ELECTRICAL PACKAGING MACHINE TRADER)

Job Title: CUSTOMER SERVICE MANAGER (ELECTRICAL PACKAGING MACHINE TRADER)
Location: Bangplee
Industry:
Salary: 70,000 - 90,000
Reference: JTH300003001462341
Contact Name: 155DB
Contact Email: 155DB@prtr.com
Job Published: September 04, 2017 17:15

Job Description

Background:

Our client is a leading electrical packaging machine trader and service provider. The company urgently requires a talented and dynamic person to support its rapid growth in the position of Customer Service Manager.

Description:

  • Being responsible for providing excellent service to individual customers.
  • Ensuring improvements are made to the customer service department in accordance with company standards.
  • Developing the customer relationship program.
  • Providing effective and high quality service to customers when:
  • placing orders
  • seeking assistance
  • raising concerns or reporting problems
  • Taking full responsibility for the maintenance of accurate customer records.
  • Verifying and managing customer claims within timelines.
  • Supervising subordinates and monitoring their operations and performances.
  • Ensuring achievement of customer satisfaction and service standards.
  • Liaising with other divisions in order to provide unparalleled customer service.

Qualifications:

  • Male or female, aged between 30 and 40 years old.
  • Bachelor’s Degree in a related field.
  • Must have experience in a customer service environment, providing maintenance or post-sales services for packaging machine
  • At least 3 years of experience at a management level.
  • Highly responsible with attention to detail.
  • Good negotiation skills.
  • Good command of English.