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CUSTOMER SERVICE MANAGER (INSURANCE)

Job Title: CUSTOMER SERVICE MANAGER (INSURANCE)
Location: Pathumwan
Industry:
Salary: negotiable
Reference: JTH300003001398939
Contact Name: 176DB
Contact Email: 176DB@prtr.com
Job Published: June 13, 2017 17:04

Job Description

Our client is a global insurance business. Due to their current business expansion they are now seeking competent candidates for the position of Customer Service Manager.

Job Description:

  • Providing exceptional service to both domestic and international customers.
  • Managing and handling customer complaints and providing solutions in order to meet customer satisfaction.
  • Managing the volume of incoming calls.
  • Monitoring to improve work process communication in department complaint handling and error reduction.
  • Coaching and setting up training on products/systems and on communication.
  • Making CRM workflow and system improvements.
  • Serving as a liaison while being solely responsible for coordinating with internal teams, hospitals, doctors, brokers/partners, customers and other external parties on any issues/matters relating to the customer as necessary and following up when required until fully resolved.
  • Preparing and distributing customer activity reports.
  • Building sustainable relationships and trust with customers through open and interactive communication.

Qualifications:

  • At least 5 years of experience in a customer service role at an insurance business.
  • Experience in managing a team will be an advantage.
  • Experience in implementing a customer service system will be an advantage.
  • Experience of implementing KPIs, salary structures and career path development will be an add advantage.
  • Able to work cross-functionally.
  • Good communication in English (speaking and writing).
  • Computer proficient (MS Excel, Word, PowerPoint and Outlook).