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CUSTOMER SERVICE MANAGER – JAPANESE NATIONALITY

Job Title: CUSTOMER SERVICE MANAGER – JAPANESE NATIONALITY
Location: Wattana
Industry:
Salary: 60,000 – 80,000
Reference: JTH300003001415408
Contact Name: 316DB
Contact Email: 316DB@prtr.com
Job Published: July 05, 2017 17:13

Job Description

Company Background:

Our client is a successful Japanese wellness service provider in Bangkok. They are currently looking for an enthusiastic Japanese national to manage their business operations. 

Responsibilities:

  • Managing operations of the reception and customer service teams.
  • Ensuring service quality standards are met.
  • Managing the operation to exceed customer expectations.
  • Solving and handling customer complaints.
  • Instructing in product knowledge and Japanese culture.
  • Creating and developing service operations to meet sales targets.
  • Performing other duties as requested.

Qualifications:

  • Japanese nationality, ability to speak Thai and English is essential.
  • Female, age 35 - 43 years.
  • Bachelor’s degree or equivalent in liberal arts, hotel management, hospitality, business administration or related fields.
  • At least 5 years Front Office experience in hotels, service apartments, real estate or spas.
  • Knowledge of OMOTENASHI.
  • Good leadership and communication qualities.
  • Service minded and able to manage customer complaints.
  • Computer literate, especially with MS Office.

Our client offers a benefits package including; medical insurance, annual variable bonus and annual leave. Working days: 5 or 6 days per week, 8 hours/day (shift work).