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CUSTOMER SERVICE MANAGER (LOGISTICS)

Job Title: CUSTOMER SERVICE MANAGER (LOGISTICS)
Location: Bangkok
Industry:
Salary: 50,000-55,000
Reference: JTH300003001393113
Contact Name: 405DB
Contact Email: 405DB@prtr.com
Job Published: June 06, 2017 17:12

Job Description

Company Background:

Our client is one of the leading warehouse service providers in Thailand. They are now looking for a suitably qualified candidate to join them in the position of Customer Service Manager.

Job Description:

  • Handle customer complaints and provide solutions in order to meet customer satisfaction
  • Take care of 3 key job areas; customer service, proof of documents and site administration
  • Provide help and assistance to make sure customer orders are handled properly
  • Attend meetings with customers and related parties
  • Build and retain customer relationships and ensure all customers and clients’ enquiries have been appropriately handled and followed up in a timely manner.
  • Coordinate with the operations team on operational activities, issues resolution, process implementation and performance improvement.

Qualifications:

  • Male / female, Thai nationality, 30-40 years old
  • Good command of written & spoken English
  • Experience in warehouse & logistics management field
  • Excellent understanding of customer service concepts
  • A good leader with strong analytical and problem-solving skills
  • Organized and hands-on person with great attention to details
  • Strong interpersonal skills and interaction with people at all levels
  • Able to work on Saturday