Connecting...

CUSTOMER SERVICE OFFICER

Job Title: CUSTOMER SERVICE OFFICER
Location: Pathumwan
Industry:
Salary: 40,000-45,000
Reference: JTH300003001458392
Contact Name: 257DB
Contact Email: 257DB@prtr.com
Job Published: August 30, 2017 16:47

Job Description

Company Background:

This company is a global provider of silicones and advanced materials. The Company delivers science-based solutions, by linking custom technology platforms to opportunities for customers.

Job Descriptions:

  • Serving as prime contact for order related activities.
  • Building and maintaining business relationships with customers through multiple communication channels.
  • Working with associates within the department and across the organization to achieve optimal customer satisfaction.
  • Inputting new order requests and managing modifications and cancellations for both manual and electronic order communications.
  • Coordinating with plants to support on-time order shipment and managing order issues to assure that they are clear for shipment.
  • Facilitating new business approvals and setting up and maintaining accurate customer records, contact information and customer specific requirements.
  • Ensuring appropriate delegation of authority is documented and followed, performing all duties in compliance with company policies and procedures.
  • Facilitating actions between multiple departments to meet customers’ specific needs.
  • Informing sales representatives of current customer activity and order statuses as appropriate.
  • Working in partnership with the Credit Department and plants to ensure orders are invoiced and processed in a timely manner.
  • Being responsible for keeping accurate customer addresses and contact information as well as keeping the customer specific requirements file updated.
  • Communicating proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction.
  • Cross-training and providing backup for other customer service team associates as required.
  • Participating in both internal and external order management audits.

Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience.
  • Should have strong oral and written communication skills.
  • Ability to work effectively in a fast paced, international and multicultural environment.
  • Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.
  • Customer oriented mind set.
  • Ability to work well with others to accomplish common goals.
  • Experience working with Microsoft Excel and Word.
  • Must be fluent in English & Mandarin.
  • SAP experience is a plus.