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CUSTOMER SERVICE TEAM LEAD

Job Title: CUSTOMER SERVICE TEAM LEAD
Location: Wattana
Industry:
Salary: 65,000 – 80,000
Reference: JTH300003001394317
Contact Name: 176DB
Contact Email: 176DB@prtr.com
Job Published: June 07, 2017 17:23

Job Description

Company Background

Our client is an international leading manufacturer of chemistry product. It requires a well-organised person who is active, dynamic, hands-on and has a good personality to work with them in the position of Customer Service Team Lead.

Job Description:

  • Lead a team of at least 2-3 Customer Service Representatives based in Thailand, ensuring day-to-day operations are carried out efficiently in a timely and efficient manner.
  • Assign administrative & functional responsibilities of the respective product line Customer Service Representatives.
  • Manage incoming shipments for responsible products.
  • Being Center for process import / export license with DIW and FDA.
  • Support Sales team with getting credit and insurance coverage.
  • Oversee the daily operations of the Quote-to-Cash process.
  • Set up Customer Service Standard Operating Procedures.
  • Create a continuous improvement environment amongst team members, driving and implementing changes to bring about overall order efficiency and productivity gains.
  • Interact with colleagues from Headquarters, Regional and local Sales & Marketing, Supply Chain, Controlling & Accounts Receivables, Credit & Legal teams wherever applicable, to drive Continuous Improvement for the team.
  • Set-up KPIs for the team and implement a review and monitoring system.
  • Involve in the team members performance evaluation and calibration activities.

Qualifications:

  • Thai nationality, aged 32-40 years old.
  • At least 5 years’ experience in MNC in Customer Service role.
  • Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
  • Experienced in using SAP system and MS Office is an advantage.
  • Basic knowledge of Financing, Credit Management and Global (Foreign) Trade Services will be advantageous.
  • Knowledge in the chemical registration process with DIW is an advantage
  • Good communication in English (writing and speaking)