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CUSTOMER SUPPORT ENGINEER (SOLAR BUSINESS)

Job Title: CUSTOMER SUPPORT ENGINEER (SOLAR BUSINESS)
Location: Pathumwan
Industry:
Salary: 25,000 – 35,000
Reference: JTH300003001406660
Contact Name: 257DB
Contact Email: 257DB@prtr.com
Job Published: June 22, 2017 17:26

Job Description

Company Background

Our client is a leading global telecommunication solutions provider that has built up product portfolios and services, including mobile networks, broadband networks, IP-based networks, optical networks, telecom value-added services and terminals. They now require a Customer Support Engineer (Solar Business).

Job Description: 

  • Supporting Solar customers by telephone or email.
  • Troubleshooting and handling any commissioning problems.
  • Interfacing with engineering partners to locate technical problems that may arise during the engineering and maintenance process.
  • Providing remote maintenance support for customers and partners by addressing problems and technical queries in accordance with SLAs.
  • Handling technical cases produced by an internal ticketing system and tracking progress until final resolution.

Qualifications:

  • Thai nationality
  • A bachelor’s degree in electrical, electronic or network communications is strongly preferred.
  • Prior experience in the solar energy industry is strongly preferred but new graduates are welcome to apply.
  • Knowledge of Electrical & Electronic, Solar Inverter SUN2000 & Inverter applications.
  • Knowledge of the National Electric Code is preferred.
  • Good communication and customer service skills and the ability and desire to work in a collaborative team environment.
  • Good spoken and written English while proficiency in Mandarin will be an added advantage.
  • Contract 1 year (renewable) basis.