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DOCUMENTATION MANAGER (IMPORTS - EXPORTS)

Job Title: DOCUMENTATION MANAGER (IMPORTS - EXPORTS)
Location: Bangkok
Industry:
Salary: 50,000 – 85,000
Reference: JTH300003001392321
Contact Name: 220DB
Contact Email: 220DB@prtr.com
Job Published: June 05, 2017 18:29

Job Description

Location: Bangkok

Company Background:

Our client is one of the world’s leading container shipping lines. Offering a worldwide network of 480 offices in 150 countries with a streamlined management structure in Geneva, our client has become a leading customer focused and cost effective global transportation solution provider for many shippers.They are now seeking candidates for the position of Documentation Manager.

Job Description:

  • Overseeing, planning, managing and controlling overall Documentation Department to ensure a high quality of service and customer satisfaction
  • Establishing, reviewing and ensuring that the Documentation Department complies with Principal and Local Authority’s requirements
  • Ensuring customers, overseas agents and Principal’s expectations are met and handling their enquires
  • Providing guidance to and mentoring employees on all documentation matters
  • Ensuring customers receive excellent customer service and trouble free delivery of their consignments.
  • Checking DTX submission and manifest for correctness and issuance on time
  • Submitting COD report. 
  • Preparing monthly documentation management reports covering B/L, D/O and KPI statistics 
  • Maintaining key customer relationships

Qualifications:

  • Bachelor’s Degree or appropriate professional qualification
  • Minimum of 5 years management experience in the shipping industry
  • Have import and export shipping documentation, customer service experience or related forwarding and / or logistics experience in a similar capacity
  • Familiar with MS Office applications
  • Organised and customer service oriented
  • Excellent communication, interpersonal and presentation skills
  • Ability to deal with various stakeholders at the management level
  • Multi-tasking ability
  • Can work well under pressure in a fast-paced environment 
  • Strong analytical skills
  • Possess initiative
  • Ability to work independently

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