Our client is a global leader in the finance and banking space with extensive operations in Thailand. In order to ensure their position in the country and to increase their productivity, they are looking for an outstanding candidate to join them as Head of Call Center.
- Managing quality control in call center teams
- Monitoring the call center team to support inbound and outbound calls to/from customers.
- Coaching and mentoring the call center team to improve standards and increase efficiencies.
- Implementing business strategy and action plans locally.
- Monitoring and controlling service quality and reporting on a monthly basis.
- Bachelor’s degree or higher in Business Administration, Marketing or related fields.
- Experience of managing in a call center for at least 5-10 years.
- Excellent communication, negotiation and interpersonal skills.
- Excellent English and computer proficiency.
- Team management skills.
Our client offers an exciting challenge to the right candidate, with a strong remuneration package and the ability to grow within a truly global company.