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IT SUPPORT MANAGER

Job Title: IT SUPPORT MANAGER
Location: Ladprao
Industry:
IT
Salary: 60,000 - 100,000
Reference: JTH300003001475865
Contact Name: 331DB
Contact Email: 331DB@prtr.com
Job Published: September 20, 2017 17:05

Job Description

Company Background: 

Our client is a large manufacturer and worldwide exporter of processed foods. They are currently looking to hire an IT Support Manager.

Responsibilities: 

  • Managing the remote support of database and system problems.
  • Coordinating training for new technology users and helping them become familiar with equipment and networks.
  • Ensuring all users benefit from effective technology and efficient Internet access.
  • Assessing IT related needs and requirements on a frequent basis.
  • Organising support, associated troubleshooting and repairs of IT equipment and networks.
  • Monitoring online security for users and networks, taking appropriate steps to address security breaches if necessary.
  • Establishing relationships with technology and component vendors.
  • Managing IT support staff; educating and training call centre specialists.
  • Advising human resources colleagues on staffing needs and participating in the hiring and training process.
  • Managing the departmental budget and tracking spend on equipment and staff.
  • Developing and maintaining emergency plans to address equipment, power and security failures to ensure preservation of technology and data.
  • Attending and presenting at trade shows and technology showcases to remain up-to-date regarding new developments.

 Qualifications: 

  • A recognised diploma/degree in IT, System Technology or Engineering.
  • Previous experience of heading the IT section of an organization.
  • Minimum of 5 years work experience.
  • Good attention to detail and customer focused.
  • Good written and verbal communications skills.
  • Ability to identify and resolve IT issues in a timely manner.
  • Proficiency in Internet Languages, e.g., PHP, Linux, Apache, MySQL.
  • Proven leadership skills.
  • Good data collection and analysis skills.
  • Passionate about technology.