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QUALITY ASSURANCE MANAGER

Job Title: QUALITY ASSURANCE MANAGER
Location: Wattana
Industry:
IT
Reference: JTH300003001425917
Contact Name: 176DB
Contact Email: 176DB@prtr.com
Job Published: July 19, 2017 15:56

Job Description

Background:

Our client is a global non-life insurance company. The company requires a well-organised person who is motivated, a fast learner and keen to further their professional development.

Job Description:

  • Considering complaint matters concerning company products, services and channels.
  • Managing the Complaints Management and Quality Control processes in line with OIC Regulations.
  • Managing and closing tasks within appropriate timelines.
  • Ensuring KPIs align with company objectives.
  • Developing and delivering education and training in relation to complaints management and quality control.
  • Establishing and maintaining a complaints handling committee as stipulated by law.
  • Monitoring working processes to achieve OIC and Company requirements.
  • Ensuring the Complaints Management and Quality Control units perform in accordance with the law.
  • Reviewing and updating department procedures.
  • Managing the working team.
  • Providing reports to management, the regional office and OIC.
  • Managing Quality Assurance issues.
  • Performing other duties as assigned.

Qualifications:

  • Bachelor’s degree or higher in a related field.
  • At least 5 years’ experience in Quality Assurance or Call Center Management.
  • Good leadership ability is desired.
  • Experience of working within a complaints handling environment, ideally within an insurance arena.
  • Good communication and interpersonal skills.
  • Good command of English (writing and speaking).

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