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REGIONAL FIELD SERVICE ENGINEER (MEDICAL DEVICES)

Job Title: REGIONAL FIELD SERVICE ENGINEER (MEDICAL DEVICES)
Location: Rajthevee
Industry:
Salary: 60,000 – 70,000
Reference: JTH300003001380821
Contact Name: 114DB
Contact Email: 114DB@prtr.com
Job Published: May 19, 2017 17:13

Job Description

Company Background: 

Our client is global medical device distributor. The company is now looking for a suitably experienced person to join it in the position of Regional Field Service Engineer.

Responsibilities:

  • Travelling to SEA countries to install, troubleshoot, and maintain company capital equipment.
  • Providing technical product training and basic user training as needed.
  • Identifying and analyzing equipment failures; replacing and repairing equipment as needed.
  • Supporting customer centric programs, like shows and workshops, as needed.
  • Providing remote assistance to customers, FCE and sales to resolve technical issues; escalating to line supervisor if needed.
  • Summarizing frequent issues, main causes and optimized solutions for the service data analysis.
  • Maintaining a field knowledge matrix, including work instructions, flow charts, layouts, commissioning procedures, bulletins and related technical documentation.
  • Working with multiple teams to implement service SOP.
  • Documenting the service record and issues in clear manner.
  • Being flexible in filling other project roles as required.

Qualifications:

  • At least 5 years of experience as a Service Engineer in the medical device industry.
  • Extensive knowledge of hardware, software, network and physics, while demonstrating strong, hands-on skills in troubleshooting and following work instructions.
  • Understanding of technical specifications of medical equipment used in cath labs, clinical fundamentals are a plus.
  • Familiar with medical device industry standards, such as ISO13485 and IEC60601.
  • A good listener who can understand questions, especially over the phone, and help answer them.
  • Able to travel extensively in SEA (up to 80%) on last-minute notice.
  • Fluency in English is a must, Chinese is a plus.

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