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SERVICE & SALES MANAGER – PHARMACEUTICAL / PACKAGING MACHINE

Job Title: SERVICE & SALES MANAGER – PHARMACEUTICAL / PACKAGING MACHINE
Location: Bangplee
Industry:
Salary: 60,000 - 70,000
Reference: JTH300003001442737
Contact Name: SM1000908
Contact Email: SM1000908@prtr.com
Job Published: August 10, 2017 17:26

Job Description

Responsibilities:

The Service & Sales Manager will report directly to the Service Director and will be responsible for the following key functions.

  • Interfacing for all service activities with the customer.
  • Arranging and attending customer visits to conduct technical / sales discussions in order to support customer technical requirements and present the service portfolio and promote and sales service in SEA and Pacific regions.
  • Providing technical support for customers and following up on customer enquiries and open issues.
  • Supporting the handling of service orders.
  • Coordinating and cooperating with Sales and the Project Manager regarding new machine projects for acceptance tests and installation.
  • Participating in acceptance tests with customers.
  • Actively taking care of warranty cases (contact for customer – interface to manufacturing sites).
  • Maintaining a customer base and customer contacts.

Qualifications

  • Master or Bachelor degree or technical education in Electrics, Electronics or Mechanical Engineering.
  • At least 5 – 7 years’ experience in maintenance management, technical service, management of a service organization and dealing with packaging machine suppliers, preferred from the pharma industry or alternatively the food industry.
  • Experience in technical service / maintenance management / project management.
  • Customer orientation and a service minded, leadership skills, able to take responsibility, an active business driver, international team work and cooperation skills, stress resistant and open to new challenges.
  • Travelling approx. 25% of the time – mostly in SEA, Pacific and European regions.
  • Excellent command of both written and spoken English.

Our client offers a benefits package including a meal allowance, transportation allowance, group life and health insurance, a provident fund and an annual bonus.